Who is Legrand?
- A French industrial group created in 1860, specializing in electrical and digital building infrastructures responding to technological, societal and environmental challenges.
- An international offering: 38,000 employees, operations in 90 countries & marketing in 150 countries.
- A unique development model: a strategy based on innovation with new offers: data centers, connected offers, energy efficiency solutions, etc.
- One ambition: to improve lives by transforming the spaces where people live, work and meet.
Find out what the context was at Legrand before implementing the solutions and what gains were obtained thanks to Data quality!
Context:
2000’s: awareness of the importance of Data Quality strategies
Objective: 95% data reliability rate on a database comprising more than 300,000 companies
2020: Implementation of CAPENCY solutions for:
- Website forms (professional and private space)
- Professional software
- Customer Relations Centers
- Training
Chosen solutions:
CURATIVE:
CAP EMAIL BATCH, CAP PHONE BATCH and SIRETISATION :
Cleaning and homogenization of customer databases
Automated annual audits via our batch solutions to refine data and challenge users
PREVENTIVE:
CAP ADDRESS, CAP EMAIL, CAP PHONE, CAP B2B :
Assistance with data entry and standardization in real time
To ensure the reliability of the information collected quickly and efficiently
The added value of CAPENCY?
The customer relationship
The quality of the exchanges with the interlocutors and the ability of CAPENCY to challenge its solutions to meet the needs of the industrial giant satisfied our client who renews his commitment every year.